1880 East Morten Avenue #250
Phoenix Arizona 85020
602-418-3453
raego@aol.com
Highly-accomplished and dedicated professional with more than 12 years of advanced experience in instructional design, eLearning, Instructor led training, analysis, development, implementation and evaluation. Adept at developing marketing campaigns, product/solution devleopment training and delivery, and generating strategic planning opportunities to improve communication with varying audiences. Exceptional project management, presentation and organizational skills combined with strong decision-making and analytical skills with the ability to identify and solve problems. Highly skilled in managing, developing and fostering high-performing and organized teams. Proficient in establishing and maintaining interdepartmental relationships at all levels.
Project Management ♦ Program Development ♦ Customer Relations ♦ Competitive Intelligence Domestic/International Team Management & Training ♦ Marketing Strategies & Campaigns Resource Management ♦ Interdepartmental & Vendor Relations ♦ Policies & Procedure Improvement Technical Writing ♦ Curriculum Development ♦ Opportunity Identification ♦ Online & Hybrid Courses ♦ Leadership Development
Televerde - Phoenix, AZ
2015 - Current
Senior Instructional Designer
♦ Successfully administer Learning Management System (LMS) Domain, instructional and technical support for courses created and delivered by Training and Development for domestic and international employees
♦ Social Selling pilot program created and delivered globally to Instuctors and employees
♦ Develop internal and external customer facing collateral which includes, technical writing for Internet Technologies and Marketing software and services
♦ Conduct New Hire Training, Inside Sales, Call Flow Methodology, Sales Development and Leadership courses at domestic and international (EMEA) locations
♦ Implement and edit quarterly Training and Development Newsletter
♦ Mentor internal talent for global succession planning
AMERICAN AIRLINES/US AIRWAYS - Dallas TX/Phoenix AZ
2011 - 2015
Program Development Specialist
♦ Successfully administer Learning Management System (LMS) Domain, provide instructional and technical support for courses created and delivered by Flight Service, concurrently responsible for creating and implementing annual web based training (WBT) conveyed to over 30,000 users
♦ Sustain continuing Instructor Led Training (ILT) for Leadership Enrichment Courses & Supervisor Skills training using the Dominance, Influence, Steadiness, Consciousness (DISC) model
♦ Skillfully generate marketing campaigns to promote existing and new web based training courses, manage user acceptance testing (UAT) teams, as well as cultivate and maintain all web based training activities, accomplishments, assessments and evaluations
♦ Lead the progress and maintenance of interdepartmental and vendor relationships, simultaneously construct Learning Management System User Guide and develop departmental policies, procedures and flows in regards to web based activities within the LMS
♦ Proficiently improve and retain instructor led training programs, including but not limited to recurrent, requalification and new hire, simultaneously conduct new and requalification “Train the Trainer” sessions for full time, adjunct, and new instructors
♦ Expertly design and administer quarterly instructor calibration sessions and support the Internet Technologies Help Desk as the top tier escalation specialist for flight service web based training
US AIRWAYS - Phoenix AZ
2007 - 2011
Flight Service Instructor/Evaluator
♦ In-charge of facilitating regulatory training and communication with the flight attendant workforce and assisted the Curriculum Development department with all aspects of curricula
♦ Pro-actively oversaw the maintenance of the Flight Service Requalification program, while also accountable for Continuing Qualification Training, New Hire and Merger Integration programs
♦ Mentored newly hired full time flight service instructors, established classroom schedules for Continuing Qualification Training and tasked with providing guidelines to existing programs
♦ Efficiently facilitated interdepartmental use of training resources, coordinated facility equipment use with other airline and outside vendor use, alongside served as the Instructor/Evaluator, facilitating Crew Resource Management training to pilots and flight attendants
AMERICA WEST AIRLINES/US AIRWAYS - Phoenix AZ
1989 - 2007
Flight Attendant/Adjunct Instructor
♦ Served as an adjunct instructor in 2004 with the Curriculum Development Department, transitioning full time in the role in the year 2007
♦ Obligated for expediting regulatory training and communication with the flight attendant workforce and steering quality assurance rides as a Senior Air Transportation Supervisor
♦ As an Air Transportation Supervisor, qualified new flight attendants on their initial operating experience
♦ Enabled the employment of Maestro computer system with the flight attendant workforce and also executed new service procedures as part of the B747 Service Design Team
Applied Computer Science, Rio Salado Community College, In-View GPA 4.0
Certificate - Computer Usage and Applications, Rio Salado Community College
Certificate - Digital Design, Rio Salado Community College
National Society of Leadership and Success, Sigma Alpha Pi
Monthly Learning Management Refresher Courses
Nine Certificates - Leadership Skills, Coursera
LMS Seminar, 2012
Rio Salado Community College 2007
Scottsdale Community College 1989
Indiana Purdue University of Indianapolis, 1983
Exploratory Teaching Program, 1982